Friends and Family Results

Very pleased with the way I was treated
Posted on: 31/08/2025

My appointment was on time. The Nurse was friendly yet professional. She had a trainee nurse who she introduced, this young women was also very pleasant and professional...she was also chatty and interested in her work. The lead nurse talked through each stage of my yearly assessment and as my medication is keeping my asthma under control I needed no referral. All in all a very positive and cheery check up from Seaforth Surgery.
Posted on: 30/08/2025

Effiencent and friendly nurse who saw me
Posted on: 30/08/2025

Efficient service
Posted on: 30/08/2025

Print, efficient and friendly
Posted on: 29/08/2025

In very quick dressing changed straight away out in 10 minutes
Posted on: 29/08/2025

The nurse i saw was amazingly warm and friendly and put me at ease, after my blood tests as i was walking out my arm started bleeding, and the receptionist quickly got a nurse to clean me up.
Posted on: 29/08/2025

Very helpfull
Posted on: 29/08/2025

I was able to get an appointment when I needed it, and nurse I saw was very professional.
Posted on: 29/08/2025

I'm very happy with my visit
Posted on: 28/08/2025

Appointment was made after i put in a online request about medications for arthritis. I just had a chat with the doctor that could of been over the phone . Instead of me having to stuggle walking to the surgery . The wait wasnt to bad only couple of minutes after appointment time
Posted on: 28/08/2025

I found the nurse that I saw very good
Posted on: 28/08/2025

My appointment was for 7.50 I got there at 7.40 went straight in and I was home before my appointment time
Posted on: 27/08/2025

Very good, quick in and out no complaints
Posted on: 27/08/2025

on time ,nice staff .
Posted on: 27/08/2025

On time, nurse good at taking bloods and very fruendly
Posted on: 27/08/2025

Pleasant surroundings and staff leading to a happy outcome.
Posted on: 27/08/2025

Nurse Kirsty keeps me informed with the condition of neck wound, she takes a photo on my mobile so we can compare from week to week.
Posted on: 27/08/2025

The nurses were lovely and made me feel at ease
Posted on: 27/08/2025

Redressing was done as usual in a very professional way, thank you Kirsty and Daisy
Posted on: 27/08/2025

I was seen promptly after arrival and before my appointment time by the nurse for a blood test. She was very professional and explained what it was for. It only took a few minutes and I was on my way. Very good service and no improvement needed.!
Posted on: 27/08/2025

Lovely and quiet surgery waiting room .Had a bit of difficulty logging in on the touch screen . A lady ( who was also waiting ) told me to push go BACK and try again .. success ! How kind. The nurse was lovely and explained what was going to happen . All sorted ! Thank you .
Posted on: 27/08/2025

Debbie is a very caring lady and understands all of my problems she has done my blood tests for many many years and i trust her and feel i can ask a question and she will answer me honestly and doesn t make me feel a nuisance. She is a great assett to our practicr thankyou
Posted on: 27/08/2025

Shame there isn’t an excellent option above. The receptionist was friendly and incredibly helpful and Dr Fish was able to provide supportive explanations and checks which then led to a plan and understanding ways to help both myself and my daughter more independently. I was incredibly impressed! Thank you to all involved, after experiencing very negative health care at the EDGH, it was thankfully met with a complete contrast in care at Hailsham Medical Centre. Thank you.
Posted on: 26/08/2025

The Doctor was very helpful and explained everything to me.
Posted on: 26/08/2025

The practitioner conducted a professional and diligent service.
Posted on: 25/08/2025

Every one helpful.Especially the nurse I saw . Always kind
Posted on: 24/08/2025

I attended for my asthma check. The nurse was excellent she listen to my concerns and sorted a new inhaler with a follow up phone call in 3 weeks to see how I’m getting on and to decide if I continue with the new inhaler. Excellent patient care.
Posted on: 23/08/2025

Staff very polite, useful, and helpful,
Posted on: 22/08/2025

Good result. Sympathetic service. Will hopefully prompt an early reply from Guys. Waiting time a little long (but where isn’t it?)
Posted on: 22/08/2025

You have one older member of the reception staff that acts like a blocking bodyguard rather than being a helpful member of staff. I have had several experiences with this woman where she refuses to listen to your problem and actually makes you feel like an inconvenience. I have a severve infection but i got so angry and upset by being dismissed yet angain by her that i drove to the surgery in a state just to get the help i needed. When i arrived i finally got the help i needed but you shouldnt need to feel so degraded and so angry you end up shaking and crying to get basic healthcare
Posted on: 21/08/2025

Felt listened to and not rushed. Reassuring attitude and action plan agreed, with offer of follow up support if needed.
Posted on: 21/08/2025

Was able to see doctor the same day and a good follow up
Posted on: 21/08/2025

The appointment was on time and the nurse was attentive.
Posted on: 20/08/2025

You were excellent and i am so lucky to have you.
Posted on: 20/08/2025

I was seen quickly and dealt with in a friendly professional manner.
Posted on: 20/08/2025

The nurse at the practice who gave me my B12 injection was very pleasant - as I have different nurses each time I go there I find them all very nice and friendly
Posted on: 20/08/2025

I was called in 10 minutes before my actual appointment when i turn up early
Posted on: 20/08/2025

All service was good
Posted on: 20/08/2025

Efficient
Posted on: 20/08/2025

I arrived very early for my appointment but I was seen shortly after arrival, Debbie as usual was very pleasant and polite
Posted on: 20/08/2025

Would have been very good. Unfortunately the original appointment text on 12th August was for 18/9/25 at 15:35. Last weekend received reminder text for 18/8/25 at 3:35pm. So I had to attend the surgery on Monday morning for clarification. Fortunate that I did as it was 18/8! Thought you should be made aware accordingly to save it happening again.
Posted on: 20/08/2025

Seen quickly and effectively!
Posted on: 20/08/2025

It is so hard to get an appointment, you need a computer then get get told by it that there’s no appointment’s for at least a week
Posted on: 20/08/2025

As always first class service
Posted on: 19/08/2025

Debbie was very polite and took blood from us even though we are very awkward people to get blood from 1st time
Posted on: 19/08/2025

He listened to what my needs were and delt with them . Would have been excellent but appointments were over running by 15 minutes ,and it was a 8.20 appointment so that i could get to work. Got in there at 8.35am
Posted on: 19/08/2025

I couldn't want for a better service. The online booking and support service is the best way to access the surgerys health care professionals. I had a almost immediate response and had a phone call in the afternoon. A blood test organised for early the next morning. A very efficient service. Thank you.
Posted on: 17/08/2025

Friendly and efficient
Posted on: 16/08/2025

Very professional service offered and good to know that someone is actually listening to your concerns and gives practicle advise with help and support.
Posted on: 16/08/2025

Sarah is amazing, with her smile early in the morning on Thursday, the pressure of colleagues not turning up for work, Sarah continues to be professional and knows her stuff regarding me her client, thank you for always looking after me. Best wishes Paul T
Posted on: 16/08/2025

My appointment was at 7:30. I arrived at approx 7:25, rang the doorbell, no one came to answer. Someone opened the door at about 7:29. I checked in on the screen, and sat and waited. I had not been called, and at approximately 7:50 I asked a nurse (who came out to call someone else) if the nurse I was seeing is in today as I’ve been waiting 20 minutes. She said she would go and find out and never came back. By this point, 2 more people had joined for their appointments with the same nurse, who I had not yet seen. Reception decided to open at 8:05, to which it took them 10 minutes to come back and say the nurse wasn’t in. I had been waiting 40 minutes at this point! I aim for the earlier appointments so I can get to work on time, but due to this, I was late to work. I was then told I was booked for a blood test, which is incorrect, I was only booked for a pill check which is usually just blood pressure but the receptionist repeated that I was booked for a blood test. Instead, they sent the pill check questionnaire and I did my blood pressure on the machine in reception. Not sure why I needed to book an appointment in the first place if I could have just done this! The early appointment system doesn’t work if you do not have reception starting at that time too - there’s no one to organise or sort issues like this!
Posted on: 15/08/2025

The nurse didn’t turn up for my appointment so had to rearrange, which was disappointing.
Posted on: 15/08/2025

It was good what I would expect friendly and kind
Posted on: 15/08/2025

Saw Charlotte She was so nice listened to me took blood there and then didnt make me feel i was wasting her time called me the next morning with followup
Posted on: 15/08/2025

Quick appointment time and friendly
Posted on: 15/08/2025

I recently had a medical issue and have seen Charlotte Neeves a couple of times. She was lovely, very understanding, discussed the issues with me and a plan of action. A credit to the practice.
Posted on: 15/08/2025

Rachel Trotter was excellent - thorough, compassionate and knowledgeable.
Posted on: 15/08/2025

Debby is always kind polite and on time
Posted on: 15/08/2025

Helpful and on time appointment
Posted on: 15/08/2025

It was so nice to have someone listen to your problems, and help you with it.
Posted on: 15/08/2025

Lovely surgery helpful kind staff
Posted on: 14/08/2025

On time and problem sorted
Posted on: 14/08/2025

Charlotte was lovely and patient with my daughter for her first blood test
Posted on: 14/08/2025

Nothing
Posted on: 14/08/2025

Since my appointment was cancelled and rescheduled for 6 weeks time, it hard to give my opinion of the experience. However, the lady who informed me was very apologetic and pleasant. I'm just grateful it wasn't an urgent appointment.
Posted on: 14/08/2025

Kirsty was vey efficient at my annual review. B12 & Folate tests had not come back with the others so she took another sample. She arranged a blood pressure reading i could do at home because i have white coat syndrome at any medical establishment. She is a very kind & compassionate nurse.
Posted on: 14/08/2025

Professional but friendly
Posted on: 14/08/2025

Always helpful with friendly staff.
Posted on: 14/08/2025

Always welcoming and kind and Debbie is always fab with taking my blood
Posted on: 13/08/2025

Kirsty was efficient as always.
Posted on: 13/08/2025

On time, excellent support.
Posted on: 13/08/2025

Very kind nurse put me at ease.
Posted on: 13/08/2025

Because it was ,had no trouble at all ,all went everywhere so well.
Posted on: 12/08/2025

The doctor very kind and reassuring.
Posted on: 12/08/2025

I saw the nurse Alice, she is as really nice and easy to talk to. She took the time to listen and was really helpful.
Posted on: 12/08/2025

Excellent care given by Debbie as usual
Posted on: 12/08/2025

The doctor was extremely kind and thoughtful as I was afraid my lump was something else He did say he was going to give me some exercises to try to push this thing back But I didn’t receive them Perhaps he was waiting for an appointment to be made to clarify the problem Thankyou
Posted on: 12/08/2025

Excellent. Used the Anima service and was responded to quickly with an appointment. Seen my Rachel who was thorough with an examination for a chest and nasal infection. In all great service. Thank you
Posted on: 12/08/2025

The website was easy to navigate I saw a very good GP and was given effective treatment
Posted on: 11/08/2025

The staff and training staff were remarkably comforting and professional the surgery clean and tidy and the promptness admirable - as always.
Posted on: 09/08/2025

Given appt with GP via Anima for 9.10am the same day. Seen quickly. GP very caring and efficient.
Posted on: 09/08/2025

Dr Fish was understanding and helpful. I have referred myself already to HIM. Thank you
Posted on: 08/08/2025

Everyone of your staff were absolutely lovely and helpful. Couldnt fault anything. Thankyou
Posted on: 08/08/2025

Sarah was again outstanding you can talk to her and she listens to you and understands just wish sometimes more people are like her
Posted on: 08/08/2025

Friendly, professional and efficient, reception desk and the doctor.
Posted on: 08/08/2025

Very helpful and professional information
Posted on: 07/08/2025

Friendly and very attentive covering all aspects of my Asthma review with good explanation. Also made we aware of vaccination for shingles which is good to know.
Posted on: 06/08/2025

The nurse was very caring
Posted on: 06/08/2025

I’ve not seen any improvement to the service following my feedback (5 times) so I have no confidence in the FFT survey. Why are the “Latest Results” for a brief period in 2023. Don’t pretend you respond to feedback when there is no evidence. I’m fed up pointing out to the receptionist that their Check in touchscreen is not reliable…
Posted on: 06/08/2025

I was seen on time and treated well
Posted on: 06/08/2025

Usual care with sincerity.
Posted on: 06/08/2025

My appointment was on time and the nurse very good and helpful
Posted on: 05/08/2025

I used the Anima app at 6am to report a medical problem I requested a face to face appointment and I received a text 2 hours later giving me an appointment later that day. The practitioner nurse I saw was very kind and helpful.
Posted on: 05/08/2025

Timely, courteous, cheerful.
Posted on: 04/08/2025

Good information given by the physiotherapist i saw
Posted on: 03/08/2025

Very helpful, and explained everything she was doing.
Posted on: 02/08/2025

Check in machine not working otherwise visit faultless, seen on time by helpful lady and have already got date for hospital appointment!
Posted on: 02/08/2025

The nurse was very helpful with another matter unconnected with my asthma checkup.
Posted on: 02/08/2025

The check in screen didn’t like me ,so luckily the lovely receptionist checked me in . I was seen promptly . The Nurse and her associate , very knowledgeable with my problem on my ankle . I was given answers to my questions . All good. Thank you .
Posted on: 02/08/2025

Friendly, thorough and efficient service. Could not have been better.
Posted on: 02/08/2025

Appt on time and the nurse was kind.
Posted on: 02/08/2025

Everything was explained clearly to me by the nurses, I was asked if I had any questions, the nurse who removed my stitches was very gentle and reassuring.
Posted on: 02/08/2025

Clear description of procedure and polite treatment
Posted on: 01/08/2025

Very caring and professional
Posted on: 01/08/2025

Sarah the nurse is brilliant. Student nurse very good
Posted on: 01/08/2025

I would say extremely great as Sarah Malton helped me so much and done excellent work to help me, and help me feel better within myself and calling me as promised. Sarah is a credit to the surgery.
Posted on: 01/08/2025

Very happy, friendly people. Appointment run on time, had plenty of time to go through everything clearly.
Posted on: 01/08/2025

Competent professional and on time
Posted on: 01/08/2025

Very pleased with staff are very friendly
Posted on: 01/08/2025

Always friendly, always helpful and always on time
Posted on: 01/08/2025

Efficient and treated with kindness
Posted on: 01/08/2025

From a very helpful receptionist in booking the appointment to a friendly nurse carrying it out .
Posted on: 01/08/2025

I sent a photo in & i had a reply immediately asking for more details, i then got an appointment for the same day. Amazing!!
Posted on: 31/07/2025

The waiting time to see the nurse was to long 15 minutes over your appointment is a bit much
Posted on: 31/07/2025

EMMA was pleasant and efficient and listened to my questions.
Posted on: 31/07/2025

I had a blood test. Debbie is wonderful. Hardly felt a thing and not a spot spilt! Always a pleasure to see her.
Posted on: 31/07/2025

Went for blood test. Fast, efficient service
Posted on: 31/07/2025

The door where my consultation took place was opened two or three times by other people. An 'Engaged' notice was needed on the outside of the door to prevent this from happening. Sarah was wonderful. She explained the terminology on the report. She was a good listener and was willing to answer my questions about other minor health issues and to arrange for a prescription. A big thank-you! .
Posted on: 31/07/2025

Very friendly, didn’t have to wait to long, and done in a professional manner
Posted on: 30/07/2025

I had a very good experiance having a blood test yesterday, very professional nurses, I felt very relaxed.
Posted on: 30/07/2025

She is so good at her job. Excellent
Posted on: 30/07/2025

Appointment on time and verg professional. The only issue I had was the booking in system, which did not recognise my details
Posted on: 30/07/2025

Efficient and friendly staff
Posted on: 30/07/2025

The Paramedic practitioner Warren was absolutely amazing, he always puts me at ease and listens. This is very rare with male practitioners I have found (as a female patient), but Warren actually takes the time to listen, offer great advice and help as much as he can.
Posted on: 30/07/2025

Sarah was very pleasant, very informative very helpful and very reassuring with my results. She calmed me down after the upsetting talk with the rude recptionist.
Posted on: 30/07/2025

The nurse said everything that was going on and I knew that there might be a problem, which she explained.
Posted on: 30/07/2025

Staff were very welcoming and professional. I was put at ease. New techniques to assist me when I was in discomfort.
Posted on: 29/07/2025

Very good blood test
Posted on: 29/07/2025

Didn’t have a long wait before being seen. Examination was thorough and everything explained in understandable detail The initial request through Anima is lengthy, same questions asked at appointment would be my only observation.
Posted on: 29/07/2025

Excellent help from the reception and the nurse that took blood
Posted on: 29/07/2025

The process was easy. The speed of response was outstanding. If there had been something serious then it would have been identified incredibly quickly.
Posted on: 27/07/2025

Charlotte was fantastic explained everything clearly apologised profusely for the dr not putting me on a waiting list for a hospital appointment in may and went above and beyond if i could have every appointment with her that would be amazing. Also the receptionist was very kind in dealing with an issue im having with the ap. So for a change i left very happy.
Posted on: 25/07/2025

Fast response to medical concerns Appointment offered the following day The lady who did my blood test was absolutely lovely, I am petrified of blood tests and she made me feel at ease, it was over very quickly!
Posted on: 25/07/2025

I was seen before my time Nurse was friendly and professional Everything was explained to me clearly Thank you, a friendly smile makes a big difference.
Posted on: 25/07/2025

Your nurses are great
Posted on: 25/07/2025

I was early for my appt, Debby called me in within a few minutes. She was very friendly, pleasant & professional.
Posted on: 25/07/2025

Prompt appointment, friendly but professional
Posted on: 24/07/2025

I booked online. The first time I've booked an appointment this way. The system is good but slightly confusing. I got, an appointment very quickly for the same day. The Dr was understanding and showed interest in my description of my problem. He reassured me that he believed there was no immediate concerns but suggested blood tests. I booked the blood test with the receptionist for 3 days time. A hassle free visit and the booking system works. The staff are always friendly.
Posted on: 24/07/2025

Sarah is very thorough and she listens to all you have to say .She is very kind
Posted on: 24/07/2025

Reception staff polite and welcoming. Physio professional and helpful. Mixup with location mainly my fault!
Posted on: 24/07/2025

Excellent treatment by Stacy last week and Kirsty this week. Kirsty even rang me when I had a query. Both showed care and were extremely helpful.
Posted on: 24/07/2025

I felt the whole process was a formality and box ticking exercise to show that practice had done their duty of care. I had a very quick examination and was sent out with a YouTube link.
Posted on: 24/07/2025

Friendly receptionist, spotless waiting area and seen the same day. The GP O' Donohugh was excellent: thorough, caring and listened carefully with genuine interest. I left feeling glad I went to the surgery and reassured of help. Couldnt ask for better service. Thank you.
Posted on: 24/07/2025

The nurse I saw was very thorough and easy to talk to
Posted on: 24/07/2025

Thorough and helpful
Posted on: 24/07/2025

Very good experience no issues Only the automatic check in was unresponsive to me
Posted on: 23/07/2025

Trainee gave me one of the best injections, I asked her to do it slowly and she did. Have her 10 out of 10
Posted on: 23/07/2025

Used your online app to contact the surgery for the first time, very pleased with how well it worked.Had an appointment the same afternoon,and have been booked in for some tests.
Posted on: 23/07/2025

The lack of consideration and understanding in this gp surgery is beyond insane. Waiting 5 weeks for something that has actively been causing me pain for months now, but I’ve just been dismissed off the waiting list and thrown to the back as what I’m discussing isn’t worth being a priority.
Posted on: 22/07/2025

The reason why I said good was because at the start I was having problems with getting on the app .
Posted on: 22/07/2025

In recent months I have had a few appointments. All nurse apoiments are fine however iv had one on the 17th May where the Dr said she had sent me for tear 3 weight loss and if I don't here from them within 2 months to call the GP to escalate however when calling yesterday I was advised this was not correct and the Dr gave miss information 2nd appointment on 24/6 the Dr said thay Monjaro was being prescribed for crushings, and he would talk to a senior Dr regarding a prescription and contact me back. On chasing this iv been told this is also miss information and to date had no contact from the Dr to discuss further. Your use messaging system is also being abused by your admin staff. It's great to have that as a way of contact however your team seem to close the chats down when they don't want a reply which then doesn't allow me to ask further questions or get advise. Iv asked repeatedly on my messages for a face to face appointment and all I get is copy and paste messages and it's closed. No appointment or advise is offered I called yesterday to book an appointment and asked a question where she said she would call back but again sent me a message that I can't reply too. There seems to be a lot of lies/miss information/closing of chats so you can't ask questions or seek further help. All of which is effecting my general and mental health
Posted on: 22/07/2025

Arrived early for my blood test and gone seen early to.The lady who took my blood was extremely efficient and pleasant.
Posted on: 22/07/2025

Nurses were very friendly and informative
Posted on: 22/07/2025

I was called roughly 20 minutes late for myECG due to some technical issues with the equipment, it would be helpful to be told of the delay as I was sitting wondering how long to wait before checking with reception in case I’ve been forgotten. That aside everything was fine, the nurses who carried out the ECG were clear, helpful and kind.
Posted on: 22/07/2025

Friendly and professional staff
Posted on: 20/07/2025

It is very good service and friendly staff
Posted on: 19/07/2025

Seen very quickly. Doctor was friendly and thorough
Posted on: 19/07/2025

The person that i saw was really understanding never pushed about anyting as i hate coming to the doctors as it is
Posted on: 19/07/2025

The nurse Kirsty was very good and I have no complaints against her. I arrived on time but even though the surgery was nearly empty , couple of people seeing different staff members , my appointment was late ?
Posted on: 19/07/2025

Thorough examination, friendly and professional. Nothing could have been done better. Thank you.
Posted on: 19/07/2025

I was seen very promptly at the surgery and referred to the local hospital, all within a two week time frame
Posted on: 19/07/2025

Kirsty is polite, friendly and knowledgeable and professional. Always has a smile and makes the patient feel at ease. A credit to the surgery.
Posted on: 18/07/2025

They are always helpful, accommodating, and supportive. Very professional and friendly people.
Posted on: 18/07/2025

Painfully experience in finding a vein for a blood test. Ended with badly bruised arm. Two days earlier my wife had a similar experience with even worse bruising. Never had this experience before.
Posted on: 18/07/2025

Kind HCA
Posted on: 17/07/2025

I got booked in the same day as I submitted online to get an appointment. So impressed
Posted on: 17/07/2025

It was perfect Good approach, was allowed to ask any questions n all answered, and help and support given. I was not rushed.kind and polite staff.
Posted on: 16/07/2025

Quick response using new triage on line service.
Posted on: 16/07/2025

Appointment was on time, great service!
Posted on: 16/07/2025

My appointment was at 2.40pm by 2.55pm I still hadn't been called and not updated that they were running so far behind
Posted on: 16/07/2025

Very lovely lady I saw easy to talk to and took her time and didn’t have to wait long
Posted on: 16/07/2025

Warren the GP was an absolute pleasure. Made me feel at ease, heard and was fantastic with my little boy. The online booking system was easy and straight forward but needs to be adapted for small children who can’t say what’s wrong. I think the surgery get a bad wrap cause they are over subscribed but this interaction was so positive and couldn’t have asked for more. Thank you.
Posted on: 16/07/2025

Because the answer to us very fast any they see my baby after 2hours before we have to wait hours and hours only for answer and appointment
Posted on: 15/07/2025

Easy check in and seen on time and a very kind caring nurse. Thank you.
Posted on: 15/07/2025

My appointment was for a blood test. The nurse saw me on time and was very professional.
Posted on: 15/07/2025

Dr listened for a change
Posted on: 15/07/2025

B12 injection done very effi ent by friendly nurse.
Posted on: 15/07/2025

The doctor I saw about my sons rash, didn’t take his temperature, or touch his rash, literally just prescribed him some steroid ointment told me to use it for 2 weeks on affected area and off we went didn’t say what it was or anything, it got worse after he woke up from a nap which ultimately made me more worried so contacted 111 who done a referral to DGH who saw him and said don’t use the ointment as this isn’t anything worrying really it’s contact dermatitis. Whilst seeing the doctor I felt as though it was a case of us going in sitting for 2 minutes and then out the door again I don’t even think the seat got warm that’s how quick it was for the doctor to prescribe unnecessary steroid ointment which I had to travel to 4 different pharmacies to get. My son is 2 and a half years old non verbal and cannot say if he’s in pain, I feel as though as a parent I was not listened to properly, and unnecessary to prescribe something he didn’t even need. Since being seen in DGH yesterday (14th July 2025) this morning the rash has gone, because I was listened to by the doctors in the DGH and was told exactly what it was causing the rashes and eliminated potential causes.
Posted on: 15/07/2025

Because i was at the surgery and was told there are phone appointments left for that day but i had to go away and either phone the surgery or go on ths app
Posted on: 14/07/2025

The nurse I saw (Kirsty) was both friendly and professional. During the blood test I felt respected and comfortable.
Posted on: 12/07/2025

Very good doctor and nurse very gentle explained everything as they were doing it A+++++
Posted on: 12/07/2025

Kirsty has a very good and caring manner and makes you feel relaxed.
Posted on: 12/07/2025

My appointment was on time, and Debbie taking my bloods was very professional.
Posted on: 11/07/2025

Seen on time. Both nurses very friendly & easy to talk to.
Posted on: 11/07/2025

Everything was done to my satisfaction and I was seen earlier than my appointment time.
Posted on: 11/07/2025

Appointment on time, friendly staff. Never had any issues with surgery and have always found them to be very helpful.
Posted on: 11/07/2025

My appointment was almost on time. The nurse was friendly and efficient and answered questions in as much detail as I wanted. For my appointment there wasn’t anything that could have been better. Except maybe making the waiting room cooler, it was very hot!
Posted on: 11/07/2025

I was treated very well and the student was lovely, loved her tattoos on her arms.
Posted on: 11/07/2025

No ,couldn't fault the service .
Posted on: 11/07/2025

Warm friendly meeting with Charlotte the nurse. Given clear instructions on how to use prescription
Posted on: 11/07/2025

I needed to see a health consultant at the g p surgery i phoned in the morning and saw somebody in the afternoon excellent service allways happy with the practice.
Posted on: 11/07/2025

Looked after brilliantly could not have asked for any more everything explained thank you so much
Posted on: 11/07/2025

App was on time nurse was nice and cheerful
Posted on: 11/07/2025

Nothing you could of done to make actual appointment better.But giving results sooner would make a big difference to patients to help with stress and abxiety waiting causes.
Posted on: 11/07/2025

Wasn’t happy with staff measuring my height and weight. Ignored the fact that I was measuring 3 cm shorter than six months ago
Posted on: 10/07/2025

From when I fist rang to when I see amaderi was very happy good best I ever had
Posted on: 10/07/2025

Great stuff, on time and so polite.
Posted on: 10/07/2025

The digital pad did not work for me. When I signed in on the digital pad, it wouldn’t accept me and told to try again. Which I did 3 times. It was within my appointment time. I had to go down corridor to find the nurse where my appointment was and she informed me that the system had accepted me.
Posted on: 10/07/2025

The service was exceptional from the first contact via the website to the visit to the surgery. Warren is so kind and reassuring.
Posted on: 10/07/2025

My lovely Nurse looked after me with the most care . She was so softly spoken, gentle, calm, caring . I came out of there really relaxed I could have easily fallen asleep in her care .
Posted on: 10/07/2025

I was asked to make an apt for a blood test. Had to take time out of work then to be told it wasnt needed and they didnt know why i was there.
Posted on: 09/07/2025

I managed to get a double appt with my own dr!with the help of penny the receptionist who was very kind caring and listened to me. ( iv not had that same empathy from others) dr Richardson was very thorough and also listened Thankyou to you both.
Posted on: 09/07/2025

The nurse was really nice. Helpful, understanding. Happy smiling chatting. I felt listened to and that she really cared
Posted on: 09/07/2025

Appointment for a blood test was 9.50 got to the surgery logged in I was called in I had my blood test and came out 10 minutes before my appointment very efficient
Posted on: 08/07/2025

Was seen on time. Which doesn’t happen very often but I know the staff are always busy.
Posted on: 08/07/2025

Efficient and friendly service, couldn’t have been better.
Posted on: 08/07/2025

Very nice lady and didn't feel rushed
Posted on: 08/07/2025

Amanda was considerate and thorough in carrying out the ECG. She had a studrnt with her and included her in the process without losing her concentration on the job in hand.
Posted on: 08/07/2025

Condultation with paramedic helpful, following previous 2 e consults. Fit note for 2 weeks to be sent to me ,me to chase up xray from request on 26th june, naproxen and omeprazole prescription to be sent to Seaforth pharmacy. Sadly eastbourne not received xray request, I have not received a fit note and previous one out of date today. No prescription at Seaforth. Sadly all stressful on top of pain and worrying about work. Hopefully all sorted tomorrow after I complete another request for x ray, medication and fit note as discussed Monday.
Posted on: 08/07/2025

The Surgery is always clean and welcoming. The new touch screen check in , is very straight forward and easy to see. The Nurse put me an ease straight away , administering the injection with no problem . All done for another 3 months . Thank you .
Posted on: 08/07/2025

No particular comment, I have only recently joined this group, having moved from Eastbourne.
Posted on: 08/07/2025

Very quick and very good.
Posted on: 07/07/2025

Was seen by a nurse, Sarah. She was really helpful, giving me time to talk & offered some great advise. Thankyou
Posted on: 04/07/2025

I had to go online to ask for a blood test which was fine. But i was given an appointment over 3 weeks later which i thought was quite a long wait just to take blood, hence the good mark and not very good. My experience in the surgery was very good, in and out in minutes with the nurse knowing how to find a vein with expertise.
Posted on: 03/07/2025

The doctor was very nice to my son
Posted on: 03/07/2025

Always patient with me very polite and clear spoken taken seriously makes what is ment to be a stressful task so easy and stressless
Posted on: 03/07/2025

Overall excellent service. Clear information and advice given.
Posted on: 02/07/2025

Apart from being kept waiting, no problem at all.
Posted on: 02/07/2025

Seen promptly and problem dealt with efficiently
Posted on: 02/07/2025

Very efficient as usual
Posted on: 01/07/2025

Polite nurse made me safe looking out for my welfare
Posted on: 01/07/2025

They were polite friendly and informative also I was seen on time which made the experience easy for me
Posted on: 01/07/2025

Prompt appointment and seen quickly
Posted on: 01/07/2025

Very careful and considerate during head staples removal
Posted on: 01/07/2025

Getting a same day face to face appointment was relatively easy and the slight blip with medication was sorted out promptly.
Posted on: 10/05/2023

Generally very good to get in to see most practitioners within a reasonable amount of time and once in, all have been fantastic with care.
Posted on: 10/05/2023

Good
Posted on: 10/05/2023

Excellent care throughout. Seen on time, with thorough testing, all done in a professional and friendly manner. I was also able to ask questions and have them answered in full. Thank you so much.
Posted on: 06/05/2023

I’ve always been treated with kindness
Posted on: 05/05/2023

Because most of the time I am unable to get an appointment
Posted on: 05/05/2023

The Nurse was Friendly and informative .
Posted on: 05/05/2023

I waited 2minutes on the phone and got an appointment to a GP. I was seen immediately. Consultation was friendly and thorough with good advice . The HCA was great and talk me through the procedure.
Posted on: 05/05/2023

I was seen before my appointment.
Posted on: 05/05/2023

Recent visit was very positive however it took over 30 minutes to make my appointment even though I was invited to do so as an annual check. Arears covered in this not as comprehensive as before the pandemic. What staff I have seen have been professional. Think overall management of the practice needs attention.
Posted on: 05/05/2023

Saw Debbie at appointed time and place as usual. Tests carried out with her usual skill and dexterity.
Posted on: 05/05/2023

Happy with my visit today
Posted on: 05/05/2023

Seen before appointment time. Everything explained clearly and given options and risks for treatment
Posted on: 05/05/2023

It’s so very difficult on a daily basis to access the service you require
Posted on: 04/05/2023

Prompt appointment time, pleasant and professional staff.
Posted on: 04/05/2023

The appointment was acceptable but waited over 1/2 hr after my appointed time. As an observer during this time of the receptionist. I found her unreceptive to every patient who disturbed her. Advised each and everyone of them that she’d be with them. She was only using her computer. People come first and a smile might have been too much but courtesy isn’t I was discussed by the approach.
Posted on: 04/05/2023

The reception and staff were welcoming A vast change from a few months ago where the recorded message was rude and aggressive
Posted on: 04/05/2023

Dr. Did not respond to my particular concerns. Didnt appear to have read my note. Gave me good advice, but i already do what he suggested and have been for years. Asked questions but did not respond to my answers which were that i was already following those very basic instructions. He ignored all the symptoms that were concerning me and finished up by telling me my current bp meds should be sufficient.
Posted on: 04/05/2023

Because it is very hard to get to see a doctor. When phoning for an appointment, you can be on the phone for over 15 mins which is at the cost of the patient. The other Surgeries in the area do not have these problems Their patients get to see doctors. The other day there was only one Doctor in attendance at Seaforth.
Posted on: 04/05/2023

Helpful telephone booking staff, showing a sympathetic approach and keen to find a solution found to my situation and needs. Physio referral was great. Lovely and professional physio who was so kind and efficient. She was thorough and made my day better.
Posted on: 04/05/2023

I was impressed by the rapid availability of an appointment, considering how busy they are in the practice.The doctor had time to listen about my health problems
Posted on: 04/05/2023

A range of specialist practitioners means that services can be offered locally without a long wait. After telling the receptionist why I wanted an appointment, she was able to book me with the appropriate person. Excellent service!
Posted on: 04/05/2023

Blood test with Debbie was a good experience earlier than booked and she was very caring....
Posted on: 03/05/2023

The g p practice is well run and I'v always found the staff very helpful and friendly.
Posted on: 03/05/2023

Never really had a problem
Posted on: 03/05/2023

Arranged a blood test appointment easily by phone. Test given on time and without problems. I was told when to expect results, by the end of the week.
Posted on: 03/05/2023

Appointment was on time
Posted on: 03/05/2023

Friendly staff and seen on time
Posted on: 03/05/2023

Friendly and welcoming staff.
Posted on: 03/05/2023

I saw a nurse, ni waiting time, she was efficient . Not keen in sitting in a crowded waiting room tho
Posted on: 03/05/2023

Because although when you can manage to get an appointment.Treatment is very good but its the struggle to get them that causes the the stress and frustration.
Posted on: 03/05/2023

Because they accommodate people on mobility scooters
Posted on: 29/04/2023

I was given an appointment as soon as was possible and everyone I dealt with was very helpful
Posted on: 29/04/2023

Fast, efficient and courteous response from a very pleasant person
Posted on: 29/04/2023

Ive bn really struggling with the menapause dr richardson has bn fantastic ,and so have the reseptionists
Posted on: 29/04/2023

Because I was satisfied with my experience but with reservations.
Posted on: 28/04/2023

Doctor was amazing, but I find the receptionist very rude they are up tight as soon as you call and while I was in there waiting for doctor, a 75 year old man was trying to book appointment and explained he has done everything they wanted and I just think the is no professionalism from the front of house staff. But nurses and doctors are a credit to the GP practice.
Posted on: 28/04/2023

Prompt, efficient and friendly setvice
Posted on: 28/04/2023

The staff are great when you can get through to make an appt with someone. Phoning at 8am is a nightmare!
Posted on: 28/04/2023

Appointment given quickly & good care from all staff
Posted on: 28/04/2023

The staff are kind
Posted on: 28/04/2023

Reception prompt, and the Nurse I saw (I think was Kirsty) was friendly, helpful and efficient. Alot better than my previous GP Surgery
Posted on: 28/04/2023

Prompt appointment after my query
Posted on: 27/04/2023

Because its true
Posted on: 26/04/2023

Staff are good. Surgery is difficult to get through to on the phone. You have to listen to a long recorded message before you know if there is a line free.
Posted on: 26/04/2023

Text message inviting me to have a pre diabetic check, maybe too long waiting on the phone but when booked, experience was quite straightforward.
Posted on: 25/04/2023

It was relaxing and the nurse was very friendly and engaging.
Posted on: 25/04/2023

Having difficulty with communication at the surgery.
Posted on: 25/04/2023

I was given an appointment soon after i rung for it. Once the location changed at short notice on the day of my appointment i was text before the appointment time. I was in and out in good time to and the lady i saw was lovely.
Posted on: 25/04/2023

Efficient, pleasant practioner. However, there is a waiting list for treatment & my shoulder is painful.
Posted on: 25/04/2023

All seemed to go well.
Posted on: 25/04/2023

Good care
Posted on: 25/04/2023

Because the answers have nothing to do with the question. If you can't be bothered to set the form up properly how can expect us to be believe you are do this for our good, not just box filling?
Posted on: 25/04/2023

Was very pleased with the doctor I saw , she was very helpful , and thorough .
Posted on: 22/04/2023

I had a appointment when i arrived i signed in on computer screen i sat waiting to be calling in but i was not called after waiting half an hour i had to make another appointment
Posted on: 22/04/2023

Appointment was booked for me as advised, it was confirmed by text and I was seen at the appointed time on the day. The nurse who attended to me was very kind and friendly- I could not have asked for better service.
Posted on: 21/04/2023

I have no complaints when you get an appointment from then on you are well looked after. Receptionists also very helpful.
Posted on: 21/04/2023

Because l was pleased the way everything went
Posted on: 21/04/2023

They are very caring and organised to provide help and support for patients needs
Posted on: 21/04/2023

Gave me great care and treatment when needed.
Posted on: 21/04/2023

Due to lack of GP an alternative appt was provided at another surgery for the same day.
Posted on: 21/04/2023

Helpful staff
Posted on: 20/04/2023

Receptionists are always very polite friendly and extremely helpful I have not met an actual doctor yet but the nursing team have been good so far
Posted on: 20/04/2023

Nice doctor very helpful
Posted on: 20/04/2023

Because I thought I was seeing a Dr not a physiotherapist, so was a waste off my time little energy that I had and a waste of my money
Posted on: 20/04/2023

I’ve always been able to get through to one of your amazing staff and i am always treated with respect and with a professional and friendly attitude. The Drs spend time with you and are thorough. You leave feeling well cared for and confident in the treatment or advice given.
Posted on: 20/04/2023

Its so difficult to get to see a doctor its always nurses they should be paied a doctors wage as they seem to do all the work. They tell you to call at 8.30 but still can never get an appointment or your on hild then you get first in cue and it cuts you off
Posted on: 19/04/2023

Too long in answering phone. Cannot actually see your doctor when needed.
Posted on: 19/04/2023

Sarah very professional and understanding
Posted on: 19/04/2023

Because I have always had good service. Thank you
Posted on: 19/04/2023

Concerns weren’t listened to and issue was left unresolved.
Posted on: 19/04/2023

Extremely friendly and welcoming staff, very well ran surgery
Posted on: 19/04/2023

Seen promptly at my appointment by caring and helpful nurse practitioner
Posted on: 18/04/2023

It is impossible to get through on the phone and if by chance you do manage to the receptionists are just rude and say there are no appointments you should of called at 8, despite the fact I've called over 50 times since 8 and you can't get through, they then tell you to call again tomorrow, which I have spent months doing. I recently got through to make an appointment yet over 2 weeks later I've still not been allowed to physically see a doctor as apparently you have to take in samples to be tested before this is possible. You'll be dead before anything gets done, find a different surgery.
Posted on: 18/04/2023

I have only been registered with the surgery for 18 months and have never had a problem getting through on the phone and always had a positive outcome by a happy helpful person.
Posted on: 18/04/2023

Treatment is very good but access to doctors appointment is not so good.trying to get through iß very bad with long queues
Posted on: 18/04/2023

Good quick response
Posted on: 16/04/2023

Because I have always had excellent service with you and very grateful for your help in staying alive
Posted on: 15/04/2023

I have a long history of skin problems including bcc and squamous cc as well as solar keratosis,I sent as recommended a photo of suspect areas expecting referral to dermatologist not to have two weeks wait to be told by nurse practitioner of now referring .
Posted on: 15/04/2023

When I called in the morning and explained why I was calling, I was given the information promptly, there was follow up call within 20 minutes, to arrange an appointment for a follow up consult and injection.
Posted on: 15/04/2023

Very difficult to communicate with the surgery. Can take 15 - 20 minutes for the phone to be answered. Not good when you might have just a quick question. As for seeing an actual doctor well... enough said. But once you get through, the triage system works well and the senior nursing staff are first class.
Posted on: 14/04/2023

Seen at appointment time and practitioner was polite and carried out procedure efficiently.
Posted on: 14/04/2023

Helpful staff
Posted on: 14/04/2023

Long telephone waits to get to a receptionist Followed by long wait to appointment date
Posted on: 14/04/2023

Had a blood test It’s never rushed nurse Debbie is always nice and very professional
Posted on: 13/04/2023

Because the surgery has always been good to me, and treat me with respect
Posted on: 13/04/2023

I went to the doctors to find out what was wrong and a cause and i didnt find thag out i was just given antibiotics based on what i said
Posted on: 13/04/2023

Appointment for blood test followed online request via message service
Posted on: 13/04/2023

I have always received very good care
Posted on: 13/04/2023

Excellent attention
Posted on: 13/04/2023

Don’t feel service is very good. Wouldn’t prescribe consult advised medication, or repeat of that for ongoing treatment. Appointments are impossible to gain. Personal information updates appear too difficult to do correctly despite writing in and asking receptionist to update during visit. I end up suffering instead of wasting time trying to obtain an appointment which is often so far off the ailment has resolved itself by self medication.
Posted on: 12/04/2023

Very thankful for all the help and kindness from your team.
Posted on: 12/04/2023

They're friendly and I generally don't find it difficult to book appointments when I need them. They take my concerns seriously.
Posted on: 12/04/2023

Its good but be better when things get back to normal
Posted on: 12/04/2023

On time and very professional nurse
Posted on: 12/04/2023

Coral was approachable, knowledgeable
Posted on: 08/04/2023

The choice of a surgery is not at the behest of the individual. However if it was I would not recommend this surgery. Recently I was not advised that I was being referred to a specialist department at EDGH following
Posted on: 07/04/2023

Although medical practitioners/nurses and receptionists are very good it is a pity present doctor is not as accessible as past long standing gp was. ALSO, despite saying 4 days for medication to be despatched this seems to be well in excess and only excuse is to blame on site pharmacist.
Posted on: 07/04/2023

My resent visit to see the nurse was arranged that day and the service was excellent.
Posted on: 07/04/2023

I have spoken with receptionist several times in last 6 weeks to make and change appointments, have visited the surgery 3 times in the last month for COPD review, blood tests and diabetic review and on every occasion the staff have been polite, friendly and helpful and I didn’t feel rushed.
Posted on: 06/04/2023

The nurse practitioners are amazing
Posted on: 06/04/2023

Can never get to see a doctor always a nurse. Always in a que when ring no matter what time a day it is to then get to number 1 to be cut off. Think its about time the practice went back to normal everything else has. Not sure why they pay the gps to be honest they never seem to see anyone anymore
Posted on: 06/04/2023

I have been very disappointed with my gp not being able to get appointments not having my annual checks but when I called this time I spoke to a great Receptionist and then getting an appointment to help with my problem straight away which was unexpected but very Appreciated
Posted on: 06/04/2023

I have a needle phobia and have been seeing Debbie for my (first ever) blood tests as my current acne medicarion requires monitoring. I have had 4 tests in 4 months and feel absolutely fine with blood tests now. Debbie has been reassuring, kind and incredibly good at her job. I felt at ease from the first appointment and she gave me practical advice on how to manage any discomfort with the blood tests. I also had my first smear tear this year, with a lovely lady who also put me at ease and talked me through everything that was happening so I felt safe. I am really impressed with the treatment from these 2 members of staff and cant thank them enough.
Posted on: 06/04/2023

I had an appointment booked at quarter past two in the afternoon, i arrived at approximately 17 or 18 minutes past due to traffic which was no fault of my own. I attempted to sign in with the digital screen only to be told not appointment could be found, I then cued up behind four other people to speak to the receptionist and by the time i reached the front it was half past two. I was then greeted by being rather rudely told my appointment was cancelled as i was late. I explained what had happened and was then told the nurse I was meant to see came out and called my name out to the waiting room five minutes after my appointment. I was present and nobody had done this. I was then told the next available appointment wasnt for an entire week.
Posted on: 06/04/2023

I was at work and they went out of there way to get me an apointment the lady I saw was very professional and I was at ease and felt re assured when I left
Posted on: 06/04/2023

On time
Posted on: 05/04/2023

Never had an issue to date with any appointments etc, and staff are all helpful and professional
Posted on: 04/04/2023

Your staff are brilliant but the telephone booking queue takes too long to get through and I have given up on the last few instances and come in to make the appointment instead.
Posted on: 04/04/2023

A lot of receptionist are rude but yesterdays experience was the best I’ve had and the lady who I saw called Coral was very good nice lady , to make this a good practice you need to sort the receptionist out
Posted on: 04/04/2023

As it takes a long time to get through to make an appointment to see a doctor & then you have to wait for triage call & then you dont always get to see a doctor in the end. I understand this being done during Covid but think its about time appointments went back to normal with face to face appointments with a doctor so that they could actually see you to make a diagnosis.
Posted on: 04/04/2023

They were very helpful and friendly
Posted on: 02/04/2023

I am having excellent care from doctor and nurses couldn't get any better
Posted on: 30/03/2023

Why have you removed the option to send messages to the surgery about needing appointments. I thought that service was amazing as I knew that I could send a message at 6am and know that someone would get in contact with me later in the day instead now I will have to continuously call the surgery and wait on hold to get an appointment for my 2yr old son when I need to be getting my daughter ready for school
Posted on: 29/03/2023